The Michigan Public Service Commission (MPSC) is responsible for the implementation and oversight of the Uniform Video Services Local Franchise Act. Under this Act, the MPSC provides a video/cable television dispute resolution process, which allows customers to file a complaint when they are unable to resolve their video/cable television complaints with their provider.
The MPSC web page below include information on the complaint process, the Act, a current listing of active video/cable providers in Michigan, as well as other important information.
Customers have several options for filing their video/cable television complaint with the MPSC. Complaints can be filed online, by telephone, by fax, or by mail.
Michigan Public Service Commission
Attn: Video Franchise
PO Box 30221
Lansing, MI 48909
Online: see webpage above
The MPSC does not have authority regarding satellite television or internet services. For issues with these services, please contact either the Federal Trade Commission at 877-382-4357 or www.ftc.gov, or the Michigan Attorney General's Office at 877-765-8388.