Video/Cable Television Complaints

The Michigan Public Service Commission (MPSC) is responsible for the implementation and oversight of the Uniform Video Services Local Franchise Act.  Under this Act, the MPSC provides a video/cable television dispute resolution process, which allows customers to file a complaint when they are unable to resolve their video/cable television complaints with their provider.  

The MPSC web page below include information on the complaint process, the Act, a current listing of active video/cable providers in Michigan, as well as other important information.
www.michigan.gov/mpsc/0,4639,7-159-49641---,00.html
 
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Customers have several options for filing their video/cable television complaint with the MPSC.  Complaints can be filed online, by telephone, by fax, or by mail.

     Michigan Public Service Commission
     Attn: Video Franchise
     PO Box 30221
     Lansing, MI 48909

     Phone: 800-292-9555
     Fax: 517-284-8200
     Online:  see webpage above

The MPSC does not have authority regarding satellite television or internet services.  For issues with these services, please contact either the Federal Trade Commission at 877-382-4357 or www.ftc.gov, or the Michigan Attorney General's Office at 877-765-8388.